Emergency and Non-Emergency Numbers

In an emergency, call 9-1-1

An emergency, disaster, accident or injury can occur at any time and without warning. Listed below are all the emergency as well as non-emergency numbers at UBC to assist you with getting help as quickly as possible.

Emergency and Essential Phone Numbers

ResourcePhone Number
Fire, Police, Ambulance9-1-1
Hazardous Material Response
(Vancouver Fire & Rescue Services)
9-1-1
Suicide Crisis Line
(Canada-wide, 24/7)
9-8-8
UBC Hospital Emergency Department
(8:00 a.m. – 8:00 p.m.)
604-822-7662
Poison Control Centre604-682-5050
Campus Security
(For Emergencies, call 9-1-1)
604-822-2222

For other frequently called numbers, please review “Non-Emergency Numbers“.

What information is required when I dial 911?

  • Describe the Emergency
  • Location
  • Building Name
  • Building Address & Room #
  • Phone Number
  • Do NOT hang up, as additional information may be needed

When should I call 911?

  • An event that involves an immediate threat to a person or property (e.g. bomb threat, attack, gunshot, fire, car accident)
  • Medical emergency (e.g. fall, head trauma, severe burn, uncontrollable bleeding, persistent or sudden chest pain, breathing emergency, severely altered level of consciousness)
  • A serious crime that is in progress or that has just occurred (e.g. sexual assault, robbery, fight, break and enter [if there is a suspect on scene] or a report of an impaired driver)

How do I know if it is an emergency?

  • Err on the side of caution. Tell someone: a co-worker, a supervisor or call 9-1-1

Non-Emergency Numbers

ResourceNon-Emergency Number
Access & Diversity604-822-5844
Ambulance (E-Comm)604-872-5151
AMS Safewalk604-822-5355
AMS Sexual Assault Support Centre (SASC)604-827-5180
Campus Security604-822-2222
Counselling Services – Employee & Family Assistance Plan (Faculty & Staff)1-866-424-0770
Counselling Services (Students)604-822-3811
Equity & Inclusion Office604-822-6353
Facilities Service Centre (Building-related trouble calls)604-822-2173
Fire Department (Fire Prevention)3-1-1
Office of the Ombudsperson for Students604-822-6149
RCMP – University Detachment604-224-1322
Safety & Risk Services604-822-2029
Sexual Violence Prevention & Response (SVPRO)604-822-1588
Student Health Services604-822-7011

Student, Staff and Faculty in Crisis

What should you do if a student, faculty or staff are in crisis?

 

Critical incidentStudent and visitorsFaculty, staff, and student staff
Medical Emergency
(e.g. heart attack, severe bleeding, life-threatening injury)
Call 9-1-1 and UBC First Aid:
604-822-2222 (24-hrs)
Call 9-1-1 and UBC First Aid:
604-822-2222 (24-hrs)
DeathPolice: 9-1-1
Campus Security: 604-822-2222
VP Students Office: 604-822-3644
Police: 9-1-1
Campus Security: 604-822-2222
VP Students Office: 604-822-3644
SuicideEmergency Services: 9-1-1
Campus Security: 604-822-2222
Imminent Threat/Attempt:
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Canada: 9-8-8
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Vancouver General Hospital, Emergency Dept.
920 W. 10th Ave, Vancouver
604-875-4995 (24-hrs)
Emergency Services: 9-1-1
Campus Security: 604-822-2222
Imminent Threat/Attempt:
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Canada: 9-8-8
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Vancouver General Hospital, Emergency Dept.
920 W. 10th Ave, Vancouver
604-875-4995 (24-hrs)
Suicidal ThoughtsCounselling Services: 604-822-3811
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-866-424-0770
Emotional Distress
Non Crisis
Counselling Services: 604-822-3811
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-866-424-0770
Emotional Distress
Crisis
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Canada Suicide Crisis Line: 9-8-8
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Police: 9-1-1
Campus Security: 604-822-2222
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Canada Suicide Crisis Line: 9-8-8
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Police: 9-1-1
Campus Security: 604-822-2222
Illness, Injury
(non-emergency)
UBC First Aid
(Students and Visitors):
604-822-2222 (24-hrs)
UBC First Aid
(Faculty, Staff, and Student-staff):
604-822-4444 (24-hrs)
Sexual Assault
All sexual assaults should be reported to the police as soon as possible
Emergency Services: 9-1-1
Campus Security: 604-822-2222
Emergency Services: 9-1-1
Campus Security: 604-822-2222
Sexual Assault
Other services available to victims of sexual assault
AMS Sexual Assault Centre:
604-827-5180
Counselling Services: 604-822-3811
Sexual Violence Prevention & Response: 604-822-1588
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-866-424-0770
Sexual Assault
Other services available to victims of sexual assault (continued)
Sexual Assault Service at VGH
If sexual assault has occurred within the past 7 days, sexual assault services can be requested at Vancouver General Hospital Emergency Department
920 West 10th Ave., Vancouver
604-875-2881
Women Against Violence Against Women (WAVAW)
Female patients can arrange for a rape crisis counsellor to meet them at the hospital
604-255-6228
604-255-6344 (24-hour Crisis Line)
BC Society For Male Survivors Of Sexual Abuse:
Support for male patients
#202-1252 Burrard St., Vancouver
604-682-6482
Students in need of emergency fundingStudent Financial Assistance & Awards: 604-822-5111N/A
Missing PersonPolice: 9-1-1
Campus Security: 604-822-2222

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