An emergency, disaster, accident or injury can occur at any time and without warning. Listed below are all the emergency as well as non-emergency numbers at UBC to assist you with getting to help as quickly as possible.
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Emergency 911
What are the Emergency and Essential Phone Numbers?
What information is required when I dial 911?
When should I call 911?
How do I know if it is an emergency?
Non-Emergency Numbers
What other resources are available?
Student, Staff and Faculty in Crisis
What should you do if a student, faculty or staff are in crisis?
Emergency 911
What are the Emergency and Essential Phone Numbers?
Fire
|
911 |
| Occupational First Aid (Vancouver Campus) |
604-822-4444 |
| Hazardous Material Response (Vancouver Fire & Rescue Services) |
911 |
| UBC Hospital Urgent Care (8:00 a.m. – 10:00 p.m.) |
604-822-7662 |
| Poison Control Centre | 604-682-5050 |
| Campus Security (For an Emergency call 911) |
604-822-2222 |
For other frequently called numbers, please see the section entitled “Non-Emergency Numbers“.
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What information is required when I dial 911?
- Describe the Emergency
- Location
- Building Name
- Building Address & Room #
- Phone Number
- Do NOT hang up as additional information may be needed
When should I call 911?
- An event that involves an immediate threat to a person or property (e.g. bomb threat, attack, gunshot, fire, car accident)
- Medical emergency (e.g. fall, head trauma, severe burn, uncontrollable bleeding, persistent or sudden chest pain, breathing emergency, severely altered level of consciousness)
- A serious crime that is in progress or that has just occurred (e.g. sexual assault, robbery, fight, break and enter [if there is a suspect on scene] or a report of an impaired driver)
How do I know if it is an emergency?
- Err on the side of caution. Tell someone: a co-worker, a supervisor or call 911
Non-Emergency
Numbers
What other resources are available?
| Resource | Non-Emergency Number |
| Access & Diversity | 604-822-5844 |
| Ambulance (E-Comm) | 604-872-5151 |
| AMS Safewalk | 604-822-5355 |
| AMS Sexual Assault Support Centre (SASC) | 604-827-5180 |
| Building Operations Call Centre (Trouble Calls) | 604-822-2173 |
| Campus Security | 604-822-2222 |
| Counselling Services – Employee & Family Assistance Plan (Faculty & Staff) | 1-800-387-4765 |
| Counselling Services (Students) | 604-822-3811 |
| Equity & Inclusion Office | 604-822-6353 |
| Fire Department (Fire Prevention) | 311 |
| Office of the Ombudsperson for Students | 604-822-6149 |
| RCMP – University Detachment | 604-224-1322 |
| Safety & Risk Services | 604-822-2029 |
| Sexual Violence Prevention & Response (SVPRO) | 604-822-1588 |
| Student Health Services | 604-822-7011 |
Student, Staff and Faculty in Crisis
The VP Students Office (VPSO) coordinates the University’s response to critical incidents involving students which includes:
- Gathering information
- Supporting the affected students and the surrounding student community
- Coordinating communication
- Supporting instructors and administrators to help students in very difficult circumstances
Student Health Services, Counselling Services, Campus Security, the RCMP and other resource groups work with the VP Students Office to ensure students receive the support they require.
What should you do if a student, faculty or staff are in crisis?
| Critical Incident | Student | Faculty & Staff |
| Medical Emergency (e.g. heart attack, severe bleeding, life threatening injury) |
Ambulance: 911 | UBC First Aid (Faculty & Staff Only): 604-822-4444 (24-hrs) or 911 |
| Death | Police: 911 Campus Security: 604-822-2222 VP Students Office: 604-822-3644 |
|
| Suicide | Emergency Services: 911 Campus Security: 604-822-2222 Imminent Threat/Attempt: Crisis Counselling and Suicide Prevention 24-hr crisis lines: Greater Vancouver: 604-872-3311 BC Wide: 1-800-SUICIDE (1-800-784-2433) Vancouver General Hospital, Emergency Dept. 920 W. 10th Ave, Vancouver 604-875-4995 (24-hrs) |
|
| Suicidal Thoughts | Counselling Services: 604-822-3811 Student Health Services: 604-822-7011 |
Employee & Family Assistance Plan: 1-800-387-4765 |
| Emotional Distress Non Crisis |
Counselling Services: 604-822-3811 Student Health Services: 604-822-7011 |
Employee & Family Assistance Plan: 1-800-387-4765 |
| Emotional Distress Crisis |
Crisis Counselling and Suicide Prevention 24-hr crisis lines: Greater Vancouver: 604-872-3311 BC Wide: 1-800-SUICIDE (1-800-784-2433) Police: 911 Campus Security: 604-822-2222 |
|
| Illness, Injury (non-emergency) |
Student Health Services: 604-822-7011 | UBC First Aid (Faculty & Staff Only): 604-822-4444 (24-hrs) or Departmental First Aid Attendant |
| Sexual Assault All sexual assaults should be reported to the police as soon as possible |
Emergency Services: 911 Campus Security: 604-822-2222 |
|
| Sexual Assault Other services available to victims of sexual assault |
AMS Sexual Assault Centre: 604-827-5180 Counselling Services: 604-822-3811 Sexual Violence Prevention & Response: 604-822-1588 Student Health Services: 604-822-7011 |
Employee & Family Assistance Plan: 1-800-387-4765 |
| Sexual Assault Other services available to victims of sexual assault (continued) |
Sexual Assault Service at VGH If sexual assault has occurred within the past 7 days, sexual assault services can be requested at Vancouver General Hospital Emergency Department 920 West 10th Ave., Vancouver 604-875-2881 Women Against Violence Against Women (WAVAW) Female patients can arrange for a rape crisis counsellor to meet them at the hospital 604-255-6228 604-255-6344 (24-hr Crisis Line) BC Society For Male Survivors Of Sexual Abuse: Support for male patients #202 – 1252 Burrard St., Vancouver 604-682-6482 |
|
| Students in need of emergency funding | Student Financial Assistance & Awards: 604-822-5111 | N/A |
| Missing Person | Police: 911 Campus Security: 604-822-2222 |
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