Emergency Management
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Emergency and Non-Emergency Numbers
In an emergency, call 9-1-1
An emergency, disaster, accident or injury can occur at any time and without warning. Listed below are all the emergency as well as non-emergency numbers at UBC to assist you with getting help as quickly as possible.
Emergency and Essential Phone Numbers
| Resource | Phone Number |
|---|---|
| Fire, Police, Ambulance | 9-1-1 |
| Hazardous Material Response (Vancouver Fire & Rescue Services) | 9-1-1 |
| Suicide Crisis Line (Canada-wide, 24/7) | 9-8-8 |
| UBC Hospital Emergency Department (8:00 a.m. – 8:00 p.m.) | 604-822-7662 |
| Poison Control Centre | 604-682-5050 |
| Campus Security (For Emergencies, call 9-1-1) | 604-822-2222 |
For other frequently called numbers, please review “Non-Emergency Numbers“.
What information is required when I dial 911?
- Describe the Emergency
- Location
- Building Name
- Building Address & Room #
- Phone Number
- Do NOT hang up, as additional information may be needed
When should I call 911?
- An event that involves an immediate threat to a person or property (e.g. bomb threat, attack, gunshot, fire, car accident)
- Medical emergency (e.g. fall, head trauma, severe burn, uncontrollable bleeding, persistent or sudden chest pain, breathing emergency, severely altered level of consciousness)
- A serious crime that is in progress or that has just occurred (e.g. sexual assault, robbery, fight, break and enter [if there is a suspect on scene] or a report of an impaired driver)
How do I know if it is an emergency?
- Err on the side of caution. Tell someone: a co-worker, a supervisor or call 9-1-1
Non-Emergency Numbers
| Resource | Non-Emergency Number |
|---|---|
| Access & Diversity | 604-822-5844 |
| Ambulance (E-Comm) | 604-872-5151 |
| AMS Safewalk | 604-822-5355 |
| AMS Sexual Assault Support Centre (SASC) | 604-827-5180 |
| Campus Security | 604-822-2222 |
| Counselling Services – Employee & Family Assistance Plan (Faculty & Staff) | 1-866-424-0770 |
| Counselling Services (Students) | 604-822-3811 |
| Equity & Inclusion Office | 604-822-6353 |
| Facilities Service Centre (Building-related trouble calls) | 604-822-2173 |
| Fire Department (Fire Prevention) | 3-1-1 |
| Office of the Ombudsperson for Students | 604-822-6149 |
| RCMP – University Detachment | 604-224-1322 |
| Safety & Risk Services | 604-822-2029 |
| Sexual Violence Prevention & Response (SVPRO) | 604-822-1588 |
| Student Health Services | 604-822-7011 |
Student, Staff and Faculty in Crisis
What should you do if a student, faculty or staff are in crisis?
| Critical incident | Student and visitors | Faculty, staff, and student staff |
|---|---|---|
| Medical Emergency (e.g. heart attack, severe bleeding, life-threatening injury) | Call 9-1-1 and UBC First Aid: 604-822-2222 (24-hrs) | Call 9-1-1 and UBC First Aid: 604-822-2222 (24-hrs) |
| Death | Police: 9-1-1 Campus Security: 604-822-2222 VP Students Office: 604-822-3644 | Police: 9-1-1 Campus Security: 604-822-2222 VP Students Office: 604-822-3644 |
| Suicide | Emergency Services: 9-1-1 Campus Security: 604-822-2222 Imminent Threat/Attempt: Crisis Counselling and Suicide Prevention 24-hr crisis lines: Canada: 9-8-8 Greater Vancouver: 604-872-3311 BC Wide: 1-800-SUICIDE (1-800-784-2433) Vancouver General Hospital, Emergency Dept. 920 W. 10th Ave, Vancouver 604-875-4995 (24-hrs) | Emergency Services: 9-1-1 Campus Security: 604-822-2222 Imminent Threat/Attempt: Crisis Counselling and Suicide Prevention 24-hr crisis lines: Canada: 9-8-8 Greater Vancouver: 604-872-3311 BC Wide: 1-800-SUICIDE (1-800-784-2433) Vancouver General Hospital, Emergency Dept. 920 W. 10th Ave, Vancouver 604-875-4995 (24-hrs) |
| Suicidal Thoughts | Counselling Services: 604-822-3811 Student Health Services: 604-822-7011 | Employee & Family Assistance Plan: 1-866-424-0770 |
| Emotional Distress Non Crisis | Counselling Services: 604-822-3811 Student Health Services: 604-822-7011 | Employee & Family Assistance Plan: 1-866-424-0770 |
| Emotional Distress Crisis | Crisis Counselling and Suicide Prevention 24-hr crisis lines: Canada Suicide Crisis Line: 9-8-8 Greater Vancouver: 604-872-3311 BC Wide: 1-800-SUICIDE (1-800-784-2433) Police: 9-1-1 Campus Security: 604-822-2222 | Crisis Counselling and Suicide Prevention 24-hr crisis lines: Canada Suicide Crisis Line: 9-8-8 Greater Vancouver: 604-872-3311 BC Wide: 1-800-SUICIDE (1-800-784-2433) Police: 9-1-1 Campus Security: 604-822-2222 |
| Illness, Injury (non-emergency) | UBC First Aid (Students and Visitors): 604-822-2222 (24-hrs) | UBC First Aid (Faculty, Staff, and Student-staff): 604-822-4444 (24-hrs) |
| Sexual Assault All sexual assaults should be reported to the police as soon as possible | Emergency Services: 9-1-1 Campus Security: 604-822-2222 | Emergency Services: 9-1-1 Campus Security: 604-822-2222 |
| Sexual Assault Other services available to victims of sexual assault | AMS Sexual Assault Centre: 604-827-5180 Counselling Services: 604-822-3811 Sexual Violence Prevention & Response: 604-822-1588 Student Health Services: 604-822-7011 | Employee & Family Assistance Plan: 1-866-424-0770 |
| Sexual Assault Other services available to victims of sexual assault (continued) | Sexual Assault Service at VGH If sexual assault has occurred within the past 7 days, sexual assault services can be requested at Vancouver General Hospital Emergency Department 920 West 10th Ave., Vancouver 604-875-2881 Women Against Violence Against Women (WAVAW) Female patients can arrange for a rape crisis counsellor to meet them at the hospital 604-255-6228 604-255-6344 (24-hour Crisis Line) BC Society For Male Survivors Of Sexual Abuse: Support for male patients #202-1252 Burrard St., Vancouver 604-682-6482 | |
| Students in need of emergency funding | Student Financial Assistance & Awards: 604-822-5111 | N/A |
| Missing Person | Police: 9-1-1 Campus Security: 604-822-2222 |
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