Emergency and Non-Emergency Numbers

 

An emergency, disaster, accident or injury can occur at any time and without warning. Listed below are all the emergency as well as non-emergency numbers at UBC to assist you with getting to help as quickly as possible.

Download the Emergency Safety contact form [fillable PDF]

Emergency 9-1-1

What are the Emergency and Essential Phone Numbers?

Fire, Police, Ambulance

9-1-1

Hazardous Material Response
(Vancouver Fire & Rescue Services)
9-1-1
UBC Hospital Urgent Care
(8:00 a.m. – 10:00 p.m.)
604-822-7662
Poison Control Centre 604-682-5050
Campus Security
(For Emergencies, call 9-1-1)
604-822-2222

For other frequently called numbers, please see the section entitled “Non-Emergency Numbers“.
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What information is required when I dial 911?

  • Describe the Emergency
  • Location
  • Building Name
  • Building Address & Room #
  • Phone Number
  • Do NOT hang up as additional information may be needed

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When should I call 911?

  • An event that involves an immediate threat to a person or property (e.g. bomb threat, attack, gunshot, fire, car accident)
  • Medical emergency (e.g. fall, head trauma, severe burn, uncontrollable bleeding, persistent or sudden chest pain, breathing emergency, severely altered level of consciousness)
  • A serious crime that is in progress or that has just occurred (e.g. sexual assault, robbery, fight, break and enter [if there is a suspect on scene] or a report of an impaired driver)

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How do I know if it is an emergency?

  • Err on the side of caution. Tell someone: a co-worker, a supervisor or call 9-1-1

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Non-Emergency Numbers

What other resources are available?

Resource Non-Emergency Number
Access & Diversity 604-822-5844
Ambulance (E-Comm) 604-872-5151
AMS Safewalk 604-822-5355
AMS Sexual Assault Support Centre (SASC) 604-827-5180
Building Operations Call Centre (Trouble Calls) 604-822-2173
Campus Security 604-822-2222
Counselling Services – Employee & Family Assistance Plan (Faculty & Staff) 1-800-387-4765
Counselling Services (Students) 604-822-3811
Equity & Inclusion Office 604-822-6353
Fire Department (Fire Prevention) 3-1-1
Office of the Ombudsperson for Students 604-822-6149
RCMP – University Detachment 604-224-1322
Safety & Risk Services 604-822-2029
Sexual Violence Prevention & Response (SVPRO) 604-822-1588
Student Health Services 604-822-7011

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Student, Staff and Faculty in Crisis

What should you do if a student, faculty or staff are in crisis?

Critical Incident Student Faculty & Staff
Medical Emergency
(e.g. heart attack, severe bleeding, life threatening injury)
Call 9-1-1 and
UBC First Aid (Students & Visitors):
604-822-2222 (24-hrs)
Call 9-1-1 and UBC First Aid
(Faculty & Staff only):
604-822-4444 (24-hrs)
Death Police: 9-1-1
Campus Security: 604-822-2222
VP Students Office: 604-822-3644
Suicide Emergency Services: 9-1-1
Campus Security: 604-822-2222
Imminent Threat/Attempt:
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Vancouver General Hospital, Emergency Dept.
920 W. 10th Ave, Vancouver
604-875-4995 (24-hrs)
Suicidal Thoughts Counselling Services: 604-822-3811
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-800-387-4765
Emotional Distress
Non Crisis
Counselling Services: 604-822-3811
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-800-387-4765
Emotional Distress
Crisis
Crisis Counselling and Suicide Prevention
24-hr crisis lines:
Greater Vancouver: 604-872-3311
BC Wide: 1-800-SUICIDE (1-800-784-2433)
Police: 9-1-1
Campus Security: 604-822-2222
Illness, Injury
(non-emergency)
UBC First Aid
(Students and Visitors):
604-822-2222 (24-hrs)
UBC First Aid
(Faculty & Staff Only):
604-822-4444 (24-hrs)
Sexual Assault
All sexual assaults should be reported to the police as soon as possible
Emergency Services: 9-1-1
Campus Security: 604-822-2222
Sexual Assault
Other services available to victims of sexual assault
AMS Sexual Assault Centre:
604-827-5180
Counselling Services: 604-822-3811
Sexual Violence Prevention & Response: 604-822-1588
Student Health Services: 604-822-7011
Employee & Family Assistance Plan: 1-800-387-4765
Sexual Assault
Other services available to victims of sexual assault (continued)
Sexual Assault Service at VGH
If sexual assault has occurred within the past 7 days, sexual assault services can be requested at Vancouver General Hospital Emergency Department
920 West 10th Ave., Vancouver
604-875-2881
Women Against Violence Against Women (WAVAW)
Female patients can arrange for a rape crisis counsellor to meet them at the hospital
604-255-6228
604-255-6344 (24-hour Crisis Line)
BC Society For Male Survivors Of Sexual Abuse:
Support for male patients
#202-1252 Burrard St., Vancouver
604-682-6482
Students in need of emergency funding Student Financial Assistance & Awards: 604-822-5111 N/A
Missing Person Police: 9-1-1
Campus Security: 604-822-2222

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