First Aid Frequently Asked Questions

This page contains information about first aid at UBC’s Vancouver campus”>This page contains information about first aid at UBC’s Vancouver campus. For information about first aid on UBC’s Okanagan campus click here.
 

 

What should I do in the event of a Medical Emergency at the Vancouver campus?

In the event of a medical emergency, first call 911 and then call first aid at 604-822-4444.

The first aid program is not a replacement for the emergency services, but will likely arrive on the scene before an ambulance does.

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What comprises a medical emergency?

A medical emergency can be comprised of any number of things, if you are in any doubt, call 9-11 and then the first aid number.

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What is the number for Occupational First Aid on the Vancouver campus?

All faculty, staff and student-staff on UBC’s Vancouver campus can enlist the help of the UBC Occupational First Aid Team, 24 hours a day, by calling:

  • 604-822-4444 or 2-4444 (UBC landlines)

Mobile first aid attendants will be dispatched to your campus location.

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When should an employee call 604-822-4444?

  • Call for any first aid issue;
  • Call for UBC Employees only (faculty, staff and student workers);
  • Call 24-hours a day, 7 days a week.

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Why has the Occupational First Aid Program been updated?

Following a review with WorkSafeBC, the UBC Vancouver campus is considered one worksite. As such a single first aid program was created for the University. To ensure the continued compliance with WorkSafeBC regulation, UBC has updated the hybrid first aid model that used Vancouver Fire Rescue Services and departmental first aid attendants which has been employed for over 20+ years. As a result, UBC has developed an occupational first aid system that ensures compliance with provincial regulations and also accounts for UBC’s unique, highly-diverse, semi-municipal structure

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Who is covered by the first aid program?

All staff, faculty and student-staff based on the Vancouver campus are covered by the occupational first aid program. Due to regulations, this service must be for the exclusive use of UBC’s employees. It will not provide coverage for any other campus user groups, most notably excluding students and non-employee campus residents and users. See below for first aid advice for non-employees.

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What should employees (staff, faculty and student-staff) do if they require first aid?

To request first aid employees should call 604-822-4444 or 2-4444 (UBC landline). Campus Security will answer the call, ask a few vital questions about the situation and then dispatch the UBC first aid team, or pass the call to the emergency services if necessary.

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What should non-employees do if they require first aid?

If requiring medical assistance non-employees should:

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Who will respond to requests for first aid?

UBC’s Occupational First Aid Team respond to requests for first aid. First aid attendants are available 24/7. In the unlikely event that attendants are busy, the program will be supported by Vancouver Fire and Rescue Services.

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Which locations are covered by the program?

All areas of the UBC Point Grey campus are covered by the program. For information about first aid on the UBC Okanagan campus click here.

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I’m a qualified first aider, can I still provide first aid to people?

In short, yes, but you need to call the Occupational First Aid Team straight away. Even if the first aid you provide the injured person with is perfect, the Occupational First Aid Team still needs to assess them and create a first aid record to document the injury.
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I know there are qualified first aiders in my office, can I just ask them for first aid?

You should call the Occupational First Aid Team if you need first aid. Local first aid attendants are no longer officially part of UBC’s first aid program, and whilst they are more than likely capable of helping, not using the official Occupational First Aid Program will result in the absence of the necessary first aid documentation, decreasing the likelihood of a WorkSafeBC claim being accepted.

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How long will it take for first aid to arrive?

Most incidents should be attended within 10 minutes of being dispatched, though many things could impact the time it takes for the first aid team to arrive at an incident.

Most incidents should be attended within 10 minutes of being dispatched, though many things could impact the time it takes for the first aid team to arrive at an incident.
There are a number of things you can do to speed up the response time:

  • Provide clear and accurate information about the situation
  • Make reception staff aware of the situation and that the first aid team will be arriving soon
  • Enlist the help of others nearby to look out for the first aid team when they arrive

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How can I help in a first aid situation?

Other than placing a call to the first aid team, there are a number of things you can do to help in a first aid situation:

  • Provide clear and accurate information about the situation
  • Make reception staff aware of the situation and that the first aid team will be arriving soon
  • Enlist the help of others nearby to look out for the first aid team when they arrive
  • Reassure the patient and ensure they are comfortable and safe

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What should I do if a crime has been committed?

If the first aid situation was caused by a crime being committed, call 9-11.

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Do I need my first aid kit anymore?

It is not necessary to have a first aid kit for your department as the Occupational First Aid Team will provide first aid. However first aid supplies are still important to have in your department’s emergency preparedness kits.

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What happens when an employee calls 604-822-4444?

  • Calls to 604-822-4444 go directly to the UBC Security office, who dispatch the Occupational First Aid Team;
  • UBC mobile first aid attendants travel to any campus location and provide assistance;
  • All first aid attendants have Occupational First Aid Level 2 or higher certification.

When an employee calls 604-822-4444, they should:

  • Provide information on the condition of the patient;
  • Know the address of the building;
  • Send someone out to the main entrance to direct the Occupational First Aid Team to the location of the patient.

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